Security

How to tell us about a security problem in tidekeeper, and what we do with your report.

How to report

• Write to security@tidekeeper.eu. Say what you found, where, and how to see it for ourselves, with what you used to find it.
• Tell no one else until we have fixed it and said so, or until a date we agree with you.
• Test only against an account of your own. Do not read, change or delete anyone else's data, and do not degrade the service for others: no denial of service, no spam, no social engineering of our people, and no physical access.

What we do

• We confirm that we received your report.
• We look into it, tell you what we think of it and what we will do, and keep you told until it is fixed.
• When it is fixed, we say so, and name you as the one who found it if you want us to.
• Where the law asks us to tell the authorities, customers or the people concerned, we do.

In good faith

We will not take legal action against you, or ask anyone else to, for research that keeps to this page: made in good faith, testing only your own account, telling only us, and giving us time to fix it.

Changes

Last changed: 18 October 2026.